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Services
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Reimagine your retail operations and create exceptional customer experiences with SAP Business Suite.
Manage financial, merchandising, supply chain, and store operations with embedded insights and automation.
Predict demand and match procurement, inventory, transportation, and logistics decisions to drive profitability and loyalty.
Increase loyalty and profits with personalised offers, smart order sourcing, and seamless experiences across channels.
Connect your entire retail business—from planning to operations, sourcing to buying, supply to delivery, marketing to service, and sales to fulfilment.
Connect retail processes across the value chain to increase efficiency and improve shopper value.
Automate assortments and sync data with suppliers
Keep pricing and promotions consistent across channels
Monitor store performance with dashboards and live business insights
Enable click-and-collect with reliable store fulfilment
Boost customer service with real-time inventory, product look ups, and RFID
Unify customer purchase history and demand to improve omnichannel order management and power your planning applications.
Gain insights into product sales and align inventory levels to demand with reliable, accurate sales and inventory data.
Built-in style-colour-size logic to manage your fashion business, from manufacturing to wholesale and retail.
Optimise pricing with an AI platform using real-time competitive and internal data for actionable recommendations.
Master data governance with configurable workflows, validations, duplicate checks, and integrations to improve data quality and compliance.
Accelerate product listings with real-time automation, enhancing sales and margins through efficient data management.
Forecast demand and deliver the right products to the right location at the right time.
Understand current and future demand with unified demand forecasting
Optimise flow of goods, allocation, and replenishment
Meet demand and manage costs with smart allocation and replenishment plans
Streamline warehouse and transportation processes for order fulfilment
Optimise inventory and costs by forecasting demand and using AI to automate calculating and ordering products.
Keep pace with demand, minimise your costs, and maintain sustainable, risk-resilient warehouse operations.
Build and maintain a sustainable, risk-resilient retail or fashion supply chain with integrated transportation management.
Optimise retail inventory through AI-driven store-to-store redistributions, enhancing sales of underperforming stock.
Boost profitability by capturing new revenue and collecting owed income through effective vendor program management.
Easily connect and share EDI transactions with supply chain partners via the world's largest retail network.
Deliver smooth and consistent omnichannel experiences that exceed expectations at every touchpoint
Boost conversions with AI-driven insights, automation, and personalisation
Customise your storefront to match your brand and delight your customers
Organise product data for easy discovery and shopping across channels
Create tailored offers and flexible, customer-preferred payment options
Help shoppers find what they want faster with intelligent search results
Apply uniform calculation logic and data to provide consistent promotional pricing across multiple sales channels.
Connect your sales channels to each of your fulfilment systems, streamlining omnichannel order execution.
Maintain product availability while optimising distributed order management plans and syncing inventory with shoppers' needs.
Streamline complex sales across all channels with a highly configurable, SAP-native order management solution.
Leverage the world's first Customer Advocacy Intelligence Platform to harness the power of word of mouth and advocacy.
Gain insights from companywide customer data to improve engagement, conversion, and retention.
Visualise customer profiles, relationships, and associated accounts
Benefit from ERP for supply chain optimisation and product innovation
Uncover customer insights with AI learning models, improving personalised experiences
Show respect for customer data privacy by maintaining it during engagements
Build brand loyalty using AI-driven insights to better understand customers and deliver relevant, personalised engagements.
Combine business data with proprietary AI models and natural language processing to deliver exceptional customer experiences.
Receive, manage, and resell preowned inventory to generate revenue and align with customers’ sustainability values.
Enhance e-commerce with AI-driven search, personalised recommendations, and generative experiences for improved customer engagement.
Launch and operate a digital marketplace with seamless onboarding, governance, and omnichannel order management.
Streamline operations, reduce risk, and enhance SKU profitability with real-time financial data.
Make AI-assisted decisions using data and predictive analytics
Shorten reporting cycles with automated, AI-driven finance processes
Decrease days sales outstanding, bad debt write-offs, and costs
Grow confidently with risk mitigation and streamlined compliance standards
Get clear cash visibility, manage payments, and mitigate financial risks
Power up procurement to take on continual disruptions and complex challenges with unmatched insights and intelligent tools.
Gain visibility into spend—anywhere, anytime—to cut costs, be more efficient, and drive compliance across your organisation.
Optimise staffing, control labour costs, and stay compliant with automation, real-time insights, and seamless integration.
Empower your employees with the information, skills, and technology they need to best serve shoppers.
Automate sales tax calculations and compliance within SAP Cloud ERP for accurate, efficient tax management.
Enhance candidate engagement and streamline hiring processes with AI-driven text automation and conversational interfaces.
Leverage AI to optimise talent acquisition, development, and retention strategies within SAP SuccessFactors.