Telecommunications

From communication services to digital services, telecommunications solutions from SAP drive innovation.

Supporting telecom software advancements, from ambient connectivity to empowered AI

Technology is only as good as the telecommunications service providers that support it, and the telecom industry is the backbone of connected communications.

Our telecommunications software can help you:

Telecommunications solutions from SAP and our partners

Our cloud solutions provide intelligent insights to drive change in telecommunications services and value-added networks.

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Ready-to-run cloud ERP

Get the latest industry best practices and continuous innovation to build your own breakthroughs and grow without limits.

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Industry-tailored ERP

Meet telecoms-specific needs while retaining company-specific configurations and accessing capabilities that offer a competitive edge.

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Process insights

Drive efficiency and improve customer experiences by connecting process data with customer journeys.

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Enterprise planning

Analyse, plan, budget, forecast, and predict – all in one enterprise planning solution.

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Customer activity tracking

Power your planning applications and orchestrate omnichannel order management with a real-time view of customer activity.

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Business data analysis

Provide data consumers with fast and scalable access to mission-critical business data – with business context and logic intact.

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Sourcing

Improve spend coverage across categories, speed up sourcing cycles, and discover savings opportunities.

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Contingent workforce management

Build a strong, scalable workforce of external contractors and centralise the way you manage top talent.

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Workforce expense management

Manage employee spending more effectively, speeding up back-office processes, avoiding errors, and tracking expenses.

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Sales performance management

Motivate both internal sales teams and broader dealer networks while providing timely information on compensation.

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Employee coordination and management

Address your HR needs with comprehensive software for core HR and payroll, talent management, HR analytics, and workforce planning.

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Configure, price, and quote

Bundle hardware and services with telecommunications connectivity to sell solutions that meet specific customer needs.

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E-commerce for the telco industry

Drive profitable business outcomes by creating connected, insightful, and adaptive e-commerce experiences.

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Omnichannel customer engagement

Deliver personalised, real-time, omnichannel engagements at scale to increase customer loyalty and retention.

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AI copilot

Revolutionise how you interact with SAP solutions, using a digital assistant to deliver on-demand insights and make tasks simpler.

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Generative AI for commerce, sales, and service

Give sales, service, and e-commerce teams access to generative AI through a standalone app and Joule.

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Field service management

Digitalise and optimise field service operations while supporting sustainability efforts through efficient service delivery.

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Enterprise asset management

Manage the asset lifecycle and maximise asset health and performance with intelligent asset management.

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Supply chain planning

Run a sustainable, risk-resilient supply chain and synchronise decision-making with an integrated approach to planning.

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Enterprise planning and analytics

Analyse, plan, budget, forecast, and predict to make confident decisions with our extended planning and analysis software.

Learn how we can help your telecommunications business run better

Our telecom software can help you reinvent business models and achieve cost-effective transformation.

Sustainability performance management

Scale sustainable business practices by recording, reporting, and acting on your sustainability goals.

Talent management

Empower your telecom company with data-driven talent management, reduced HR complexity, and greater employee engagement.

Business networks

Build resilient, transparent, and sustainable supply chains to support the unique needs of your telecommunications business.

Digital asset management

Create an omnichannel experience for customers and partners by digitally creating, managing, and distributing media content.

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